Welcome to the Crochetku website.

By accessing and using this website, you agree to be bound by these terms and conditions (“Terms”). If you do not accept these Terms, you should not use this website. We reserve the right to revise these Terms at any time without notice. Please monitor this website for any changes to the Terms. By continuing to access and use this website after any revision of the Terms, you agreed to be bound by these Terms as amended.

Returns and Exchange Policy

We understand that you may need to return or exchange an item purchased from our website.

If you wish to return or exchange an item you have purchased on our website, you may be eligible if: you have submitted a request for a return or exchange together with proof of purchase to felly@crochetku.com; you have purchased a regular priced item (unfortunately sale items cannot be refunded unless faulty or not as ordered); your item is unused, in the same condition that you received it, and in the original packaging; and you send the item via post to Crochetku (Unit 305 / 408 Lonsdale Street, Melbourne, Victoria 3000, Australia) within 14 days from the date of delivery.

You will be responsible for all postage costs associated with a refund or exchange unless the item is faulty or not as ordered. We encourage you to use a trackable shipping service and/or obtain shipping insurance if your item is over $75. Once we have received and inspected your item, we will send you an email to notify you that we have received your item and whether your request for return and/or exchange has been approved.

All exchanges are subject to availability.

If we approve your request for a refund, a credit will automatically be applied to your credit card or original method of payment. If you have not received your refund within two weeks, we ask that you recheck your bank account and enquire with your credit card company and your bank. If you have done all of this and have still not received your refund, please contact us at felly@crochetku.com . Our Returns and Exchange Policy is in addition to other consumer rights and remedies you may have under the Australian Consumer Law.

Pricing and Availability

All prices displayed on our website are in Australian Dollars (AUD$) and include GST. The prices quoted on the website are final prices at the time shown and may vary from prices in stores. All prices are subject to change. You must pay for your items purchased on this website at the time of placing an order. Items are subject to availability. We do our best to update our website to reflect stock availability, but should an item be out of stock, we will inform you as soon as possible and refund you for that item.